Cancelling Orders

You may cancel an order within 30 minutes of submitting. Orders placed using Crocs gift cards cannot be cancelled.

For information about refunds or exchanges, please see our return instructions.

Online cancelling instructions

  1. Guests: Enter your order number and email address below. Registered Users: login to view you order receipt.
  2. Click the "cancel this order" link in the yellow box in the right column. If you do not see the cancel button your cancel window has expired. Please wait to receive your package and then follow the return instructions.

We could not find the Order. Please try again.

Custom Order Tracking

For customization order tracking information, please contact customer service by phone at 1-833-585-1459.

Changing your order

Unfortunately orders cannot be changed once they have been placed. Please cancel or return the items and place a new order.