Fast, Easy Returns at Crocs.com
Unworn and unwashed items may be returned within 45 days of purchase date. Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment. Shipping charges paid on the original order will not be refunded on returns made in store or online.
- For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met).
- Items marked "Final Sale" are not eligible for return or exchange and are not subject to price adjustment.
- Products created for collaborations or special events cannot be returned online or in-store unless they're defective.
- Returns can be made in store for a refund to the original form of payment or online at Crocs.com.
Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.
If there is a quality issue with your item, click here for our warranty policy.
Crocs reserves the right to change this Return Policy at any time.
To view your return status or initiate a return, enter in your order number and email address below.
At this time, we are unable to process returns. Please check back later after we complete our maintenance. If you have any concerns, please reach out to our customer service agents.